Introducing our Baby First Walker Shoes! Perfect for little ones from newborn to 18 months old. Help your baby take their first steps with these stylish and comfortable shoes. Made with durable materials for long-lasting wear. Let your little one explore the world with confidence.

Shipping Policy

Last Updated: October 28th, 2025

Little Luxe offers free worldwide shipping on all orders. This policy outlines our fulfillment process, estimated delivery timelines, carrier details, and tracking procedures to ensure transparency and accuracy.

1. Fulfillment & Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• Processing includes order verification, quality checks, packing, and label creation.
• Once your order is packed and ready, you’ll receive a confirmation email with tracking details.

2. Shipping Methods & Carriers

• We ship via Royal Mail, Evri, Yodel, or other reputable carriers depending on your location and order size.
• All shipments include tracking and standard delivery confirmation.
• We do not offer expedited or guaranteed delivery services at this time.

3. Estimated Delivery Timelines

Region

Estimated Delivery Time

United Kingdom

5–14 business days

Europe

7–18 business days

North America

10–21 business days

Australia/NZ

10–25 business days

Rest of World

12–30 business days

Delivery times include both processing and transit. These are estimates and may vary due to customs, weather, or carrier delays.

4. Tracking Your Order

• You’ll receive a tracking number by email once your order ships.
• If you haven’t received tracking within 6 business days of placing your order, please contact us at support@little-luxe.co.uk.
• Tracking updates may take 24–48 hours to appear depending on the carrier.

5. Order Cancellations

• Orders may be cancelled within 5 hours of placement by emailing support@little-luxe.co.uk.
• After processing begins, cancellation is not guaranteed.
• If your order has already shipped, please refer to our Returns & Refunds Policy for next steps.

6. Delivery Issues

• If your order is delayed, lost, or arrives damaged, contact us promptly with your order number and photos (if applicable).
• We’ll work with the carrier to resolve the issue or offer a replacement/refund where appropriate.

Return & Refund Policy

Last Updated: October 28th, 2025

We want you to feel confident and cared for when shopping with Little Luxe. If something isn’t quite right, we offer a clear and fair return process to help make things better.

1. Return Eligibility

You may return most items within 14 calendar days of receiving your order, provided the following conditions are met:

• Items must be unused, in their original packaging, and in resellable condition.
• Personalised or custom-made items are non-refundable, unless they arrive damaged or faulty.
  

2. How to Start a Return

To initiate a return, please follow these steps:

1. Log in to your accountEnter your email address in the login field and click Continue.
2. Verify your identityCheck your inbox for a message from Little Luxe.Copy the six-digit verification code provided.
3. Access your orderReturn to the online store and enter the verification code.Select the order you wish to return.
4. Choose your itemsIf your order contains multiple items, select the specific item(s) you’d like to return.
5. Provide return detailsSelect a reason for the return.Add any relevant notes or photos (especially if the item is damaged or incorrect).
6. Submit your requestClick Request Return to complete the process.

Once your request is approved, we’ll email you with return instructions and a shipping label (if applicable). If you need help at any point, feel free to contact us at support@little-luxe.co.uk.

3. Return Address

Unless otherwise instructed, approved returns should be sent to:
Little Luxe Returns
Greenbank Industrial Estate
Warrenpoint Road
Newry, BT34 2QU
United Kingdom

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is faulty, incorrect, or damaged.
• We do not provide prepaid return labels for change-of-mind returns.
• We recommend using a tracked and insured service to ensure safe delivery.
• If your item arrived damaged or defective, please include photos so we can resolve it quickly.

5. Refund Processing

• Once we receive and inspect your return, we’ll notify you by email.
• Approved refunds are issued to your original payment method within 3 business days.
• Please allow additional time for your bank or card provider to post the refund.

6. Refund Exceptions

We reserve the right to refuse refunds for:

• Items returned outside the 14-day window
• Used, opened, or damaged items not caused by transit
• Items missing original packaging or accessories
• Returns without prior approval

We do not charge restocking fees.

7. Cancellation & Order Edits

• Orders may be cancelled within 5 hours of placement by emailing support@little-luxe.co.uk.
• After processing begins, cancellation is not guaranteed.
• We do not support edits to existing orders. To add items, please cancel (if possible) and place a new order.

If you have questions about your return or refund, please contact us at support@little-luxe.co.uk. We’re here to help.